Bingumd Suport Forum — Support

Hello, we are the bingumd support team.

We deliver top-notch support to all our buyers. Open a support ticket and we'll get to you as soon as possible! We'll help you get started, fix bugs and explain the use of the features.

Please take note that we only offer support to verified customers via this support forum.

We request that you do the following while you wait for us to respond:

1. Turn off any additional, non-theme-recommended plugins that you have running
2. Update your theme to the latest version available on ThemeForest
3. Update WordPress.

Before going further, please read the following terms:

1.Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

2. Support is offered only for bugs and really small modifications(like a few lines of css or js). If you want custom work done to the theme, send me an email with as much details as you can(links, screenshots, words) and if i'm free and the project is doable i'll provide you with a proper quote! My hourly rate is $50.

3. Support is offered Monday through Friday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.

4. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer(the search engine of this system doesn't work well, so please try search titles in the page).

5. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so you're just loosing your time..

6. Please be polite! I'm trying to do my best in order to make everyone happy!